FAQ


How do I pay with a credit or debit card?

If you want to pay with your debit or credit card without signing up on the page, you can do that through selecting Paypal as your payment option. An option is provided to pay via debit or credit card. Note: This option is not available on your mobile phone (available only through computers). Your credit and debit card information is only available to Paypal in order to complete the requested transaction and is not subsequently stored.

How do I know what my size is?

Please refer to the how to measure description available on each clothing description or view our sizing charts here.

How long will my order take for delivery?

Please refer to our shipping policy.

What are the freight costs?

Please refer to our shipping policy.

How do I care for my clothing?

Please refer to our How to care page.

I am an International buyer, how do your sizes compare to where I am from?

Please use our how to measure information under each products description as clothing varies from country to country. Clothing within certain countries can even vary today depending on the brand, so measuring is the best way to ensure you purchase the right size. Or view our sizing charts here. Please note if using Inches 1 inch = 2.54cm.

My purchase is a gift, does any pricing information go to the recipient?

No. No pricing information is sent with the product. The receipt of purchase will be emailed to you.

How are my items packed?

All items are individually folded and bagged in clear, seal-able poly-mail bags.

I am buying bulk items, can a discount be arranged?

If you are intending to buy over 20 items please contact sales@ralphilogical to discuss your options or go to our contact us page

Lost and stolen packages:

Ralphi Logical is not responsible for lost or stolen packages confirmed to be deliverd to the address entered for an order. Upon inquiry, Ralphi Logical will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Why is there no GST charged on my order?

We are a start up business and are currently under the GST threshold. We are a registered business ABN 35 907 092 512 and as we grow GST will become necessary to charge in the future. Meanwhile get the great savings we pass on to you by subscribing before GST is necessary to be charged.

Other questions?

Please email us at sales@ralphilogical.com and we will gladly assist you within 24 hours or go to our contact us page